{"id":12,"date":"2020-09-21T13:15:35","date_gmt":"2020-09-21T13:15:35","guid":{"rendered":"http:\/\/blog.insurancesamadhan.com\/?p=12"},"modified":"2022-10-03T17:31:42","modified_gmt":"2022-10-03T12:01:42","slug":"role-of-the-surveyor-in-insurance-claim","status":"publish","type":"post","link":"http:\/\/www.insurancesamadhan.com\/blog\/role-of-the-surveyor-in-insurance-claim\/","title":{"rendered":"What is the role of the Surveyor in your Insurance Claim?"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_76 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"http:\/\/www.insurancesamadhan.com\/blog\/role-of-the-surveyor-in-insurance-claim\/#Role_and_Responsiblities_of_Surveyor_in_Insurance_claim\" >Role and Responsiblities of Surveyor in Insurance claim:<\/a><\/li><\/ul><\/nav><\/div>\n\r\n<p>Insurance is a service that works based on the principle of indemnity. This means in any General Insurance claim, such as car insurance claim the customer should be put back to the monetary position that he was at immediately before the occurrence of the loss. The principle means that with the insurance payoff, the insured should neither make a profit nor suffer a loss. In order to achieve that it is important that a third party called the surveyor, independent from the influence of the insurer and insured, assesses the loss and liability. It should be noted that a licensed surveyor is mandatory to be appointed only in case of estimated loss, exceeding INR 50,000 in motor insurance case, and exceeding INR 1,00,000 in non-motor insurance case<em>.<\/em>\u00a0The car insurance claim surveyor, who acts as a link between the insurer and the insured, and fulfills the following role and responsibilities:<\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Role_and_Responsiblities_of_Surveyor_in_Insurance_claim\"><\/span>Role and Responsiblities of Surveyor in Insurance claim:<span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li><strong>Investigate and Assess:<\/strong>\u00a0The car insurance surveyor investigates to assess and verify the damages and tries to quantify the loss that has occurred. The losses may have also been sustained by a third party, apart from the insured. At the completion the surveyor submits the report to the insurer.<\/li>\r\n<li><strong>Conflict of interest:<\/strong>\u00a0If the surveyor is in any way related to the incidence or the insured, they must declare it to the insurer prior to the assessment. Any personal relationship may hamper the neutrality of the surveyor and his report being rejected on the grounds of conflict of interest.<\/li>\r\n<li><strong>Neutrality and Confidentiality:<\/strong>\u00a0The surveyor must remain neutral in all cases and ensure to secure interest of both the parties and should not endanger the responsibility of the insurance company and interest of the insured. The surveyor also must not reveal any personal details of the insurer to anyone outside of the car insurance claim process.<\/li>\r\n<li><strong>Thoroughness:<\/strong>\u00a0The surveyor must do a thorough job and personally conduct the spot survey. After careful consideration of the causes of the incidence and the circumstances at which the incidence occurred, the surveyor can comment upon the insurance category. The surveyor should not miss out on any details pertaining to the incidence or the claim in the report that he or she submits.<\/li>\r\n<li><strong>Provide immediate financial relief to the insured:<\/strong>\u00a0Surveyor may recommend on Account payment up to 75%, wherever admission of liability is clearly established, to provide immediate financial relief to the insured.<\/li>\r\n<li><strong>Damage prevention advice:<\/strong>\u00a0The surveyor should share any applicable advice that may result in further loss prevention and share safety or security procedures.<\/li>\r\n<li><strong>Point out discrepancy:<\/strong>\u00a0The surveyor must point out discrepancy or ambiguities in the verbiage of the policy that he or she comes across.<\/li>\r\n<li><strong>Suggest the Depreciation:<\/strong>\u00a0The surveyor shall make recommendations based on any depreciation that may have happened in the car due to age and usage. The surveyor needs to determine the appropriate depreciation percentage and suggest the same in the report. They can also comment on the disposal or salvage as applicable.<\/li>\r\n<li><strong>Maintain timelines:<\/strong>\u00a0The surveyor needs to be appointed within 72 hours from the initiation of the claim according to the IRDA regulation of 2017. He must submit their report to the insurer and a copy to the insured, within 30 days of appointment. This can be extended by the Surveyor to a maximum of 6 months provided the insured has been informed about the same.<\/li>\r\n<\/ul>\r\n<center><a href=\"https:\/\/www.insurancesamadhan.com\/register?utm_source=organic&amp;utm_medium=blog&amp;utm_campaign=blog_post&amp;utm_term=blog_term\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"alignnone\" src=\"https:\/\/www.insurancesamadhan.com\/assets\/img\/contact.png\" alt=\"Get Resolutions for Insurance Complaints\" width=\"500\" height=\"70\" \/><\/a><\/center>\r\n<p>Even though the surveyor is appointed by the insurance company; they shall not favor insurance companies or insured. The surveyor needs your cooperation and you as the insured need to extend your cooperation to surveyor. You should also preserve the incidence or accident scene to the best of your abilities, since disturbing it intentionally may be one of the reasons for car claim rejections. A video recorded by the insured and providing the garage receipt proofs are honored by many insurance companies these days. In some complex cases a second surveyor may be appointed by the insurer, only with a valid reason for not accepting the report of the first surveyor.<\/p>\r\n\r\n\r\n\r\n<p>If you are worried about or are facing your car insurance claim rejection<strong>,\u00a0<\/strong>you may contact an expert at\u00a0<a href=\"http:\/\/www.insurancesamadhan.com\/\">www.InsuranceSamadhan.com<\/a> who can provide a lot of personal advice about your claim. After reviewing your claim details, including the surveyor report that has been submitted and your policy, they can suggest the best course of action for you.<\/p>\r\n\r\n\r\n\r\n<p>You can also<\/p>\r\n<p>Visit our website:\u00a0<a href=\"https:\/\/www.insurancesamadhan.com\/\">insurancesamadhan.com<\/a><\/p>\r\n<p>Call us on +91 9513631312<\/p>\r\n<p>WhatsApp:\u00a0<a href=\"https:\/\/api.whatsapp.com\/send?phone=+919910998252&amp;text=Hi\">9910998252<\/a><\/p>\r\n<p>Mail us at\u00a0<a href=\"mailto:corporate@insurancesamadhan.com\">corporate@insurancesamadhan.com<\/a><\/p>\r\n<p><a href=\"https:\/\/www.insurancesamadhan.com\/register?utm_source=organic&amp;utm_medium=blog&amp;utm_campaign=blog_post&amp;utm_term=blog_term\">Click here<\/a>\u00a0to register your case with us<\/p>\r\n<center><a href=\"https:\/\/www.insurancesamadhan.com\/register?utm_source=organic&amp;utm_medium=blog&amp;utm_campaign=blog_post&amp;utm_term=blog_term\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"alignnone\" src=\"https:\/\/www.insurancesamadhan.com\/assets\/img\/contact.png\" alt=\"Get Resolutions for Insurance Complaints\" width=\"500\" height=\"70\" \/><\/a><\/center>\r\n\r\n<script type=\"application\/ld+json\">\r\n{\r\n  \"@context\": \"https:\/\/schema.org\/\",\r\n  \"@type\": \"Article\",\r\n  \"mainEntityOfPage\": {\r\n    \"@type\": \"WebPage\",\r\n    \"@id\": \"https:\/\/www.insurancesamadhan.com\/blog\/role-of-the-surveyor-in-insurance-claim\/\"\r\n  },\r\n  \"headline\": \"What is the role of the Surveyor in your Insurance Claim?\",\r\n  \"description\": \"Surveyors are professionals who act as a link between the insurer and the insured. Their job is to assess the actual loss and avoid false Insurance claims.\",\r\n  \"author\": {\r\n    \"@type\": \"Person\",\r\n    \"name\": \"Shailesh Kumar\"\r\n  },\r\n  \"publisher\": {\r\n    \"@type\": \"Organization\",\r\n    \"name\": \"Insurance Samadhan\",\r\n    \"logo\": {\r\n      \"@type\": \"ImageObject\",\r\n      \"url\": \"https:\/\/www.insurancesamadhan.com\/images\/logo.svg\",\r\n      \"width\": \"224\",\r\n      \"height\": \"47\"\r\n    }\r\n  },\r\n  \"datePublished\": \"2020-09-21\",\r\n  \"dateModified\": \"2020-09-21\"\r\n}\r\n<\/script>","protected":false},"excerpt":{"rendered":"<p>Insurance is a service that works based on the principle of indemnity. This means in any General Insurance claim, such as car insurance claim the customer should be put back to the monetary position that he was at immediately before&hellip; <a href=\"http:\/\/www.insurancesamadhan.com\/blog\/role-of-the-surveyor-in-insurance-claim\/\" class=\"more-link\">Continue Reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":13,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-12","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Role of Surveyor in your Insurance claim - Insurance Samadhan<\/title>\n<meta name=\"description\" content=\"Surveyors are professionals who act as a link between the insurer and the insured. Their job is to assess the actual loss and avoid false Insurance claims.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.insurancesamadhan.com\/blog\/role-of-the-surveyor-in-insurance-claim\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Role of Surveyor in your Insurance claim - Insurance Samadhan\" \/>\n<meta property=\"og:description\" content=\"Surveyors are professionals who act as a link between the insurer and the insured. 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