{"id":610,"date":"2019-07-12T06:26:59","date_gmt":"2019-07-12T06:26:59","guid":{"rendered":"http:\/\/blog.insurancesamadhan.com\/?p=610"},"modified":"2022-08-27T16:33:50","modified_gmt":"2022-08-27T11:03:50","slug":"how-to-file-an-insurance-complaint-against-a-provider","status":"publish","type":"post","link":"http:\/\/www.insurancesamadhan.com\/blog\/how-to-file-an-insurance-complaint-against-a-provider\/","title":{"rendered":"How to file an Insurance complaint against a provider"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_76 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"http:\/\/www.insurancesamadhan.com\/blog\/how-to-file-an-insurance-complaint-against-a-provider\/#Procedure_to_file_a_Insurance_Complaint_against_your_Company\" >Procedure to file a Insurance Complaint against your Company<\/a><\/li><\/ul><\/nav><\/div>\n\r\n<p>Most people usually complain with regard to the total disregard and casualness shown by employees of their insurance companies with regard to nominees of people who had purchased insurance policies from these organizations. They also refuse to clear any claims, particularly in case of term insurance plans, citing several ridiculous reasons at times. The whole point of purchasing term insurance from any insurance company is to insure the family financially in order to cover up the income loss due to the policy holder\u2019s sudden death. Any rejection\/refusal of claims on dubious grounds will lead to the entire purpose of buying insurance being diluted wrongfully along with leading to total harassment of the dependents of the customer who may already be in a tough situation.<\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Procedure_to_file_a_Insurance_Complaint_against_your_Company\"><\/span>Procedure to file a Insurance Complaint against your Company<span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n\r\n\r\n\r\n<p>Filing a Insurance complaint against the insurance company is the best way to get fair treatment in these situations. However, the entire procedure can take up a lot of time and effort on your part. You should first go to the grievance redressal cell of the insurance company prior to filing your complaint with the IRDAI (Insurance Regulatory Development Authority of India). Always find out the concerned person taking care of grievances of customers at the branch of the insurance company. In case the branch office nearest to you does not account for your complaints, you can consider the next process of writing a complaint for the head office.<\/p>\r\n\r\n\r\n<center><a href=\"https:\/\/www.insurancesamadhan.com\/register?utm_source=organic&amp;utm_medium=blog&amp;utm_campaign=blog_post&amp;utm_term=blog_term\"><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/stage.insurancesamadhan.com\/assets\/img\/contact.png\" alt=\"Insurance Samadhan\" width=\"500\" height=\"70\" border=\"0\" \/><\/a><\/center>\r\n\r\n\r\n<p>The Insurance complaint that mentions your cause for concern and your grief should be backed by vital documents. You should always get a complaint acknowledgement in writing which has the date mentioned on which the complaint was filed. This will increase the liability of the insurer with regard to taking cognizance of the complaint within a period of three days from filing the same and resolving it within a period of 15 days.<\/p>\r\n\r\n\r\n\r\n<p>Reaching out to IRDAI is something that you should always be careful about. IRDAI\u2019s function is to back insurance companies with regard to their systematic functioning. The responsibility of the regulator is also to safeguard consumer interests while making sure that dependents get claims sanctioned in a timely manner. The consumer affairs department of the IRDAI can be contacted for filing complaints. Consumers can contact at 155255 (toll-free) or 1800 4254 732. An email may also be dispatched to\u00a0<a href=\"mailto:complaints@irda.gov.in\">complaints@irda.gov.in<\/a>. In case one is not conversant with the online framework, a letter may be dispatched to the Consumer Affairs Department, IRDAI, 3-5-817\/818, United India Towers, 9<sup>th<\/sup>\u00a0Floor, Hyderguda, Basheerbagh, Hyderabad-500029. Faxes can be sent to the IRDAI office at this number- 040-66789768.<\/p>\r\n\r\n\r\n\r\n<p>One can file online Insurance complaints on the IGMS (Integrated Grievance Management System). This is an online system for registering online consumer complaints and was launched in 2010 by the IRDAI. The system works as the monitoring option for grievance redressal. IRDAI had made it compulsory for all insurance companies to integrate their online systems for logging complaints with the IGMS. People who have filed complaints online against their insurance companies can login to the IGS and track the resolution procedure for complaints online. IRDAI also monitors complaints and the progress in real-time via the IGMS. Policyholders and their nominees can file complaints against their insurance companies\/agents\/intermediaries about servicing\/sales\/issues linked to claiming the processing. Customers should always submit all required information including the contact details, policy number and details of the insurance company for grievance redressal in a timely manner.<\/p>\r\n\r\n\r\n\r\n<p>In case the insurance company has not issued any response to the Insurance complaint made by the customer within 15 days from the filing of the original complaint and in case the customer is not satisfied with the solution provided by the insurance company, he\/she should file a complaint with the ombudsman as the next step. The complaint should be in official writing and vital documents. The letter for the complaint should be addressed to the insurance ombudsman with suitable jurisdiction over the office of the insurance company. The dependents\/nominees can file complaints in case the policyholder is not present.<\/p>\r\n\r\n\r\n\r\n<p>When you file a complaint with the ombudsman, it is vital to account for the fact that the ombudsman will have authority over insurance agreements with values lower than Rs. 20 lakh. However, legal heirs of the policy holder or the policy holder himself\/herself can also file complaints with courts or consumer forums in case the ombudsman\u2019s decision does not satisfy them. You should first post your complaint with the insurance company\u2019s branch office prior to filing a complaint with the IRDAI. Thereafter, you may have to login to the IGMS for filing your complaint. The last steps are going to the ombudsman and consumer forum.<\/p>\r\n\r\n\r\n\r\n<p>If you want to register a complaint regarding to your insurance policy visit:\u00a0<a href=\"https:\/\/www.insurancesamadhan.com\/register?utm_source=organic&amp;utm_medium=blog&amp;utm_campaign=blog_post&amp;utm_term=blog_term\">https:\/\/www.insurancesamadhan.com\/register<\/a><\/p>\r\n<p>You can also<\/p>\r\n<p>Visit our website:\u00a0<a href=\"https:\/\/www.insurancesamadhan.com\/\">insurancesamadhan.com<\/a><\/p>\r\n<p>Call us on +91 9513631312<\/p>\r\n<p>WhatsApp:\u00a0<a href=\"https:\/\/api.whatsapp.com\/send?phone=+919910998252&amp;text=Hi\">\u00a09910998252<\/a><\/p>\r\n<p>Mail us at\u00a0<a href=\"mailto:corporate@insurancesamadhan.com\">corporate@insurancesamadhan.com<\/a><\/p>\r\n<p><a href=\"https:\/\/www.insurancesamadhan.com\/register?utm_source=organic&amp;utm_medium=blog&amp;utm_campaign=blog_post&amp;utm_term=blog_term\"><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/stage.insurancesamadhan.com\/assets\/img\/contact.png\" alt=\"Insurance Samadhan\" width=\"500\" height=\"70\" border=\"0\" \/><\/a><\/p>\r\n","protected":false},"excerpt":{"rendered":"<p>Most people usually complain with regard to the total disregard and casualness shown by employees of their insurance companies with regard to nominees of people who had purchased insurance policies from these organizations. They also refuse to clear any claims,&hellip; <a href=\"http:\/\/www.insurancesamadhan.com\/blog\/how-to-file-an-insurance-complaint-against-a-provider\/\" class=\"more-link\">Continue Reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":4,"featured_media":614,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-610","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Want to file insurance complaints against your company?<\/title>\n<meta name=\"description\" content=\"IRDAI is an insurance regulatory body that helps to resolve any insurance complaints, a customer is facing. Read more to know how it works.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.insurancesamadhan.com\/blog\/how-to-file-an-insurance-complaint-against-a-provider\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Want to file insurance complaints against your company?\" \/>\n<meta property=\"og:description\" content=\"IRDAI is an insurance regulatory body that helps to resolve any insurance complaints, a customer is facing. 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They also refuse to clear any claims,&hellip; Continue Reading &rarr;","amp_enabled":true,"_links":{"self":[{"href":"http:\/\/www.insurancesamadhan.com\/blog\/wp-json\/wp\/v2\/posts\/610","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.insurancesamadhan.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.insurancesamadhan.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.insurancesamadhan.com\/blog\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"http:\/\/www.insurancesamadhan.com\/blog\/wp-json\/wp\/v2\/comments?post=610"}],"version-history":[{"count":3,"href":"http:\/\/www.insurancesamadhan.com\/blog\/wp-json\/wp\/v2\/posts\/610\/revisions"}],"predecessor-version":[{"id":1841,"href":"http:\/\/www.insurancesamadhan.com\/blog\/wp-json\/wp\/v2\/posts\/610\/revisions\/1841"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/www.insurancesamadhan.com\/blog\/wp-json\/wp\/v2\/media\/614"}],"wp:attachment":[{"href":"http:\/\/www.insurancesamadhan.com\/blog\/wp-json\/wp\/v2\/media?parent=610"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.insurancesamadhan.com\/blog\/wp-json\/wp\/v2\/categories?post=610"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.insurancesamadhan.com\/blog\/wp-json\/wp\/v2\/tags?post=610"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}