Stay Informed: Changes to IRDAI’s Customer Information Sheet (CIS) Format Coming January 1, 2024

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The Insurance Regulatory and Development Authority of India (IRDAI) has announced significant updates to the Customer Information Sheet (CIS) format, set to take effect from January 1, 2024. The CIS serves as a crucial document for both insurance providers and policyholders, facilitating the collection and maintenance of essential customer details. These impending changes aim to streamline information gathering, enhance data security, and ensure compliance with evolving regulatory standards.

Role of CIS in Insurance

The CIS plays a pivotal role in the insurance landscape, acting as a repository for comprehensive customer information. It encompasses various vital details such as personal information, contact particulars, nominee details, policy-related data, and more. By mandating regular updates and accuracy checks, the CIS enables insurers to maintain up-to-date and accurate records, fostering transparency and efficiency in their operations.

Key changes to CIS format 

The impending modifications to the CIS format align with IRDAI’s commitment to bolstering customer data protection and standardizing information collection across the insurance sector. The revised format intends to introduce a more structured framework, simplifying data entry while enhancing the overall quality and relevance of the information collected.

One of the primary objectives behind these changes is to incorporate enhanced security measures to safeguard sensitive customer data. With a growing emphasis on data privacy and protection, the revised CIS format is designed to adhere to stringent security protocols, mitigating potential risks associated with data breaches and unauthorized access.

Moreover, the updated CIS is expected to improve usability and accessibility for both insurers and policyholders. By adopting a more user-friendly layout and standardized fields, the revised format aims to streamline data entry processes, reducing errors and facilitating seamless information retrieval when required. This approach not only enhances operational efficiency for insurers but also simplifies the experience for policyholders interacting with their insurance providers.

For insurance companies, adapting to the new CIS format necessitates comprehensive training and system upgrades to ensure a smooth transition. It involves recalibrating internal processes and technological infrastructure to align with the revised data collection requirements. Additionally, IRDAI might provide guidelines and training modules to aid insurers in implementing the changes effectively.

Policyholders, on the other hand, can expect a more structured and intuitive approach to updating and maintaining their information. The revised CIS format is anticipated to offer clearer instructions and guidance, making it easier for individuals to provide accurate and updated details as part of their insurance policies.

Insurance Samadhan


In conclusion, the upcoming changes to IRDAI’s Customer Information Sheet (CIS) format mark a significant milestone in the evolution of data management within the insurance sector. By fostering standardized data collection, bolstering security measures, and enhancing usability, these modifications aim to elevate the overall efficiency and reliability of customer information maintenance. Insurers and policyholders alike should prepare for these changes, ensuring a seamless transition to the updated CIS format by January 1, 2024.

As the deadline approaches, both insurers and policyholders are encouraged to stay informed and proactively engage in the necessary preparations to comply with the revised CIS format, thereby contributing to a more secure and efficient insurance ecosystem.

By-Shilpa Arora

Also Read:  IRDAI Directs Insurers to Establish ABHA IDs

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