Your privacy is important to Fastsurance Consultants Private Limited (hereinafter “the Company/Insurance Samadhan ”). This statement outlines the Company policy on how we collect personal information and how we maintain, use, store and disclose the personal information we hold which reflects our commitment to you. Insurance Samadhan (“we” or “our”) is the owner, author and publisher of www.insurancesamadhan.com (“Website”) which lists and permits transactions in relation to Service (“Service(s)”). All visitors of the Website are together termed as “you” or “Users”. It applies to all operations within the Company, including visitors to our Websites.
We are committed to being open and transparent towards how we manage the personal information of our clients.
Types of personal information held by the Company and when and how it is collected
Personal information means the information which is available or likely to be available with us and which is capable of identifying you or form an opinion about you. It includes information regarding your personal details events, and other information obtained or received by us in connection with your possible and actual details provided.
1. Sensitive Personal Data or Information (“SPDI”)
SPDI is a special category of personal information defined under Section 43A of the Act and the Privacy Rules framed there under that could be used for the purpose of identifying you or to form an opinion about you. SPDI is such personal information which consists of information relating to:
financial information such as bank account or credit card or debit card or other payment instrument details;
sexual orientation, preferences or practices; and
any detail relating to the above information as provided to us by you for providing service.
any of the information received above by a body corporate for processing, whether stored or processed under lawful contract or otherwise:
As outlined under the Act and the Privacy Rules, your personal information and/or SPDI can only be collected, handled, processed or stored by us and / or disclosed to / shared with third party(ies) only after obtaining your prior written consent. However, the Act read with the Privacy Rules provide for the following circumstances in which we may not obtain your consent while collecting, handling, processing or storing your personal information and / or while disclosing your personal information to a third party:
where your personal information is freely available or accessible in public domain or is furnished under the Right to Information Act, 2005 or any other law for the time being in force as the same would not be regarded as personal information / SPDI for the purposes of the Privacy Rules;
where your personal information is disclosed to any third party by an order under the law for the time being in force; and
where your personal information is disclosed to the Indian Government agencies mandated under the law to obtain such information for the purpose of verification of your identity, or for prevention, detection, investigation including cyber incidents, prosecution, and punishment of offences.
We may collect, handle, process or store personal information and /or SPDI about you when:
You are a registered user on our website or provide any other information in connection with your registration;
We receive any reference about you;
We receive any information about any insurance investigation, litigation, registration or professional disciplinary matter, criminal matter, inquest or inquiry in which you were involved;
You provide us with any additional information about you.
General information collected from visitors to our website
We gather personal information and / or SPDI about all our website users collectively, such as what areas users visit more frequently and what services users access the most. This information helps us determine what is most beneficial for our users, and how we can continuously create a better overall website experience for you.
When you use or transact on our website, we collect Personal Information about you periodically. The objective really is to give a seamless, safe and a personalised experience which would make using our website a pleasant experience for you. Also we do need some personal information that is essential in order to execute the orders that you place on our site
All your information is maintained by Insurance Samadhan in an electronic form on its equipment, and on the equipment’s of its employees. The User information may also be converted to physical form from time to time. Insurance Samadhan makes all User information accessible to its employees only on a need-to-know basis, and binds all such employees to strict confidentiality obligations.
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you.
In our efforts to continuously improve our service offerings, we collect and analyse demographic and profile data about our users' activity on our Website.
We identify and use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information.
We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our services, inform you about online and offline offers, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.
Notwithstanding the above, Insurance Samadhan shall not be responsible for any breach of security or for any actions of any third parties that receive Users’ personal data or events that are beyond the reasonable control of Insurance Samadhan including, acts of government, computer hacking, unauthorised access to computer data and storage devices, computer crashes, breach of security and encryption, poor quality of internet service or telephone service etc.
We use data collection devices such as "cookies" on certain pages of the Website to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in providing our services. A "cookie" is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. We place both permanent and temporary cookies in your computer's hard drive. In the course of optimizing services to its Users, Insurance Samadhan may allow authorized third parties to place or recognize a unique cookie on the User’s browser. The cookies do not contain any of your personally identifiable information.
Banking and credit card information
Insurance Samadhan may require the User to pay with a credit card, wire transfer, debit card or cheque/cash. Insurance Samadhan will collect such User’s credit card number and/or other financial institutional information such as bank account numbers and will use that information for the billing and payment processes, including but not limited to the use and disclosure of such credit card number and information to third parties as necessary to complete such billing operation. Verification of credit information, however, is accomplished solely by the User through the authentication process. User’s credit card/debit card details are transacted upon secure sites of approved payment gateways which are digitally under encryption, thereby providing the highest possible degree of care as per current technology. However, Insurance Samadhan provides you an option not to save your payment details. User is advised, however, that internet technology is not full proof safe and User should exercise discretion while using the same.
We use personal information to provide the services which you have requested. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account.
If you want to remove your contact information from all www.insurancesamadhan.com lists, please unsubscribe.
Links to Other Sites
Our Website may link you to other websites that may collect personally identifiable information about you. www.insurancesamadhan.com is not responsible for the privacy practices or the content of those linked websites.
Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized any access.
Purposes and use for which we collect personal information
Your personal information / SPDI may be used in connection with:
Our management and resolution of any complaint, inquiry or investigation in which you are involved;
Any insurance claim or proposal that requires disclosure of your personal or sensitive information;
Undertaking criminal reference and other background checks;
For research, development, business systems and infrastructure testing, and other business purposes to assist us in providing our services to you; or
Our direct correspondence to you.
We may disclose your personal information (including to trusted third parties) for the purposes for which it is primarily held or for a related secondary purpose and in some cases we may only disclose information with your consent (unless already granted). Your personal and sensitive information may be disclosed to:
Potential and actual clients of Company and trusted third parties;
Our legal representatives
Our business partners;
A professional association or registration body that has a legitimate interest in the disclosure of your personal and sensitive information ;or
Any person with a lawful entitlement to obtain the information.
Management of personal information
At our Company, we train our staff to respect the confidentiality of our customer’s information and the privacy of individuals. Our Company regards breach of your privacy very seriously and any breach will result in disciplinary actions being taken, dependent upon the severity. The Company has appointed a Privacy Officer to ensure that our management of personal information and / or SPDI is in accordance with this policy and the relevant Act. As per the requirements of the Privacy Rules, our Company has designated a Grievance Officer to redress your complaints, if any, with respect to processing of information in a time bound manner. The Grievance Officer shall endeavour to redress your complaints expeditiously within one month from the date of receipt of any communication in this regard from you.
How do we store and protect personal information?
Safeguarding the privacy of your information is important to us, whether you interact with us personally, by phone, mail, over the internet or any other electronic medium and ensure implementation of reasonable security practices and procedures to protect your personal information/SPDI. We will provide you with the names of the employees who may maintain, handle or store your personal information / SPDI as service provider on our behalf. We and / or through our team shall hold personal information/ SPDI in a combination of secure computer storage facilities and paper-based files and other records, and take such steps as are reasonable in the circumstances to protect the personal information/ SPDI we hold from misuse, interference and loss, unauthorised access, modification or disclosure. We may need to maintain records for a significant period of time. However, when we consider that such information is no longer needed, we will remove any details that will identify you or we will securely destroy the records.
How do we keep personal information accurate and up to date?
Our Company takes such steps as are reasonable in the circumstances to ensure that the personal information it holds and discloses is accurate, up to date and complete. We recognise that the information changes frequently with changes of address and other personal circumstances. Please advise the Company when your personal details change. Any change in your personal information / SPDI shall be updated by us after obtaining the same from you in writing.
If you have registered with our Company via our website, you are able to review and edit your personal information at any time by logging into your account and reviewing your profile. You can delete your personal information or close your account by contacting the Privacy Officer. If you do choose to close your account with the Company, the Company may retain personal information from your account as and where required by law.
Enquiries & complaints
We aim to acknowledge receipt of all complaints within 10 working days, and aim to resolve all complaints within one month from the date of receipt of such complaint. This may not be possible in all circumstances depending on the contents of the complaint. In this situation, we will respond to your complaint in a reasonable time. If you are not satisfied with our response to your complaint, you may take recourse to redress your complaint as per the mechanism provided under the Act.
You can gain access to the personal information that we hold about you.
To make a request to access your personal information, you will need to complete an application form verifying your identity and specifying what information you require. Please contact our Privacy Officer for more details on the same. We will respond to your request within a reasonable period after the request is made and provide access to the information in the manner requested, if it is reasonable and practicable to do so.
We may impose a moderate charge in providing access. Our Privacy Officer will discuss this with you. You should also anticipate that it may take time to process your request for access as there may be a need to retrieve information from storage and review it in order to determine what information is relevant.
If we refuse to provide you with access to your personal information, we will notify you in writing of the reasons for the refusal and the process for escalation regarding this refusal.
You may request that we correct the personal information that we hold about you if you deem it to be inaccurate, incomplete, out-of-date, irrelevant or misleading. We will take reasonable steps under the circumstances to correct the information.
If we refuse to correct your personal information, we will notify you in writing of the reasons detailing our refusal to correct the information and the process for escalation regarding this refusal. Should we refuse you may ask us to place with the information a statement that the information is inaccurate, incomplete, out-of-date, irrelevant or misleading and we will take such reasonable steps under the circumstances to associate the statement with your information. If you wish to exercise your rights of correction you should contact our Privacy. We will not charge you for making the request to correct your information or associating a statement. We will not be responsible for the authenticity of the personal information / SPDI provided by you.
The Company has several areas on our website where you can submit feedback, under the ‘Contact’ section. Any feedback that is submitted through this area becomes the property of the Company. We may use this feedback, in the form of success stories or responses to surveys, for marketing purposes, or to contact you for further feedback on the site.
In accordance with Information Technology Act, 2000 and rules made there under, the email id of the Grievance Officer is provided below: